1. What we collect

To fulfil orders: name, phone (+91), delivery address, pincode and email. On-device (browser storage): your cart, wishlist, recent orders and cookie-consent flag. If you sign in: your email and a session token.

2. Why we collect it

Delivering your order, COD verification, order updates (SMS/WhatsApp/email), and — only if you join the newsletter — drop announcements. We don't sell your data. Full stop.

3. Cookies & local storage

We use a consent banner on first visit (per the Digital Personal Data Protection Act, 2023). Essential storage keeps your cart and session working; nothing tracks you across other sites.

4. Third parties

Pincode serviceability uses India Post's public lookup. Transactional email is sent through Resend. Couriers receive your name, address and phone — that's how parcels work.

5. Your rights

Under the DPDP Act you can request access, correction or erasure of your personal data, and withdraw consent. Email hello@shor.pro with the subject “DPDP request” — we respond within 30 days.

6. Retention & security

Order records are kept as required by tax law; marketing data until you unsubscribe. Data in transit is encrypted (HTTPS) and sessions are signed tokens, never plaintext.

7. Grievance officer

Grievance Officer, SHOR, Delhi — hello@shor.pro.